I hope you understand now. Refer the following link to boot the computer in Safe mode. Some third party applications or services running on your PC may be causing Windows Explorer to crash. How satisfied are you with this reply? Most of your event will be Information.

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Refer to the following link for more information:. Thanks for your feedback, it helps us improve the site. It could be some other application or programs, which runs on the computer at the background, leading to this issue. Right click the set up file and select Properties then tap or click the Compatibility tab.

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System File Checker is a utility in Microsoft Windows that allows users to scan for and restore corruptions in Windows system files. Also applies to Windows 10 Mygicca Preview.

For more information refer to the following link: Most of your event will be Information. You may have a Virus or Malware infection on your PC. How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue. There are so many reasons for explorer crash with ntdll.

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mgyica Please reply us with the required information to assist you further. Press the Windows key and the X key and select Event Viewer. Faulting package-relative application ID: Refer the following link to boot the computer in Safe mode. Did this solve your problem? Please update us on the status of the issue to assist you further.

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You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Tap or click the drop down box and select a previous Operating System, then tap or click OK.

If the issue does not occur in Safe mode u813 may move to step 2: I have the same question Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Please mygicz us on the status of the issue to assist you further. Run the System Maintenance troubleshooter. As you mentioned that explorer keeps crashing even after installing the latest updates. Hi Melerix, Thank you for replying.

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Method 2 Step 1: Yaqub K Replied on December 24, Event Viewer can be helpful when troubleshooting problems and errors with Windows and other programs. Good to know that you were able to install Arc soft TotalMedia 3.

As far as the issue with explorer crash, please provide us mygiva event viewer logs to find the exact cause and to troubleshoot the issue further.

This thread is locked. Myglca Melerix, Thank for replying. Refer to the following link for more information: Sorry this didn’t help. I suggest you to run System File Checker scan.

Use the System File Checker tool to repair missing or corrupted system files http: